Hotel Ilaria

Location was excellent. They feed you free food and drinks from around noon till 7 pm. We got a free upgrade to a two story suite in their annex! We didn't even ask for it. Staff is courteous and tourist friendly. There is a small self service laundry about about 7 minutes away. Good restaurants are about 2 minutes away. Probably want a bus or taxi from train station. We took city bus back to train station. Once we arrived my wife realized she left a backpack behind. We didn't have enough time to bus back to hotel. I called them and they sent an employee who found the bag. They sent it by taxi to the train station for us just in time! I think they deserve the high ratings and feedback. Even without the room upgrade I would still give them a 10!

We stayed for our honeymoon and couldn't have asked for better. Perfect location, minutes walk from the city walls in all directions and excellent restaurants on the door step. Around 10 minute walk from the train station too. Breakfast was excellent, thoroughly impressed with the variety and staff were attentive in ensuring it was topped up regularly. Complimentary refreshments on offer between 12-7pm which was much appreciated when we just wanted to have a short rest before heading back out. Happy hour with free prosecco between 5-7pm was also a lovely touch to enjoy a glass of bubbles before heading out for the evening or going to get ready.

Its location for visiting the sights of Lucca. The reception staff were absolutely brilliant and went over and above to help us on every occasion: especially so when we were affected by the national rail strike. They managed to arrange a private car to take us to the airport. Such a relief. Thanks must go to the room service team too as our room was spotless on arrival and clean towels daily. Such a wonderful and delicious spread of food on offer each morning for breakfast. The staff most attentive and made sure that the dishes were regularly replenished. Would thoroughly recommend this first class hotel. Lastly the provision of drinks and nibbles late afternoon/early evening was a highlight.

Great location just inside the wall, but still drivable, and easily walkable to Lucca train station for a day trip to Pisa. Their communication to direct us to the hotel was super. The included breakfast was one of the better ones we have had in Italy (as an inclusive option). The reception staff were great - we did have an issue with our door on arrival (new electronic lock that was playing up), but they came straight up to help us. There was a complementary bikes for riding around the city wall (an unexpected highlight) and a coffee and pastry counter next to reception which allowed for refuels during the day. A “make your own Aperol Spritz” station (honesty box) was welcomed, for an afternoon drink on the outdoor terrace.

Location was great, near the town walls, and a gateway into the old town. We were upgraded to a large room in an annexe along the road, which was extremely comfortable. Arriving early in heavy rain, we were invited to wait for our room in the reception area where we could have as many free hot or cold drinks as we wished, as well as cakes and fruit. A free early evening aperitif was also offered, which was a very welcome touch. The next morning we had a really good breakfast too. Highly recommend!