Hotel Ilaria

Location was excellent. They feed you free food and drinks from around noon till 7 pm. We got a free upgrade to a two story suite in their annex! We didn't even ask for it. Staff is courteous and tourist friendly. There is a small self service laundry about about 7 minutes away. Good restaurants are about 2 minutes away. Probably want a bus or taxi from train station. We took city bus back to train station. Once we arrived my wife realized she left a backpack behind. We didn't have enough time to bus back to hotel. I called them and they sent an employee who found the bag. They sent it by taxi to the train station for us just in time! I think they deserve the high ratings and feedback. Even without the room upgrade I would still give them a 10!

Location was great, near the town walls, and a gateway into the old town. We were upgraded to a large room in an annexe along the road, which was extremely comfortable. Arriving early in heavy rain, we were invited to wait for our room in the reception area where we could have as many free hot or cold drinks as we wished, as well as cakes and fruit. A free early evening aperitif was also offered, which was a very welcome touch. The next morning we had a really good breakfast too. Highly recommend!

Amazing location, we loved being in the annex in the historic tower with a large shaded patio right outside. Breakfast was very good and the location is so walkable to every place in Lucca.

The hotel is in an ideal location inside the walls of Lucca. Restaurants, shops, landmarks, and cafes are all within walking distance in a charming, clean, and safe setting. For breakfast on the terrace, there were various pastries and healthy options to enjoy. The staff was attentive to the guests and always available to assist as needed. The daily happy hour in the lobby is an excellent way to relax after a day of sightseeing. We rented a pedal-powered tuk-tuk for an hour to explore the surrounding area and discovered many beautiful spaces around Lucca.

The location is fantastic - literally just outside the wall so you can park your car at the hotel and just walk to everything. They have a very generous check out time of noon. They provide some snacks and drinks in the lobby for free and every evening there is champagne and snacks from 5pm - 7pm. The staff are very helpful making reservations at restaurants , looking up Sunday mass times, providing discounted tickets to the nightly Puccini concert (which was amazing) Breakfast on the rooftop terrace was lovely and plentiful. We would definitely stay there again!